FAQ

No, all you need is a Google account and a device with Internet access. You can access the trackers and planners directly via your browser or the Google Sheets app.

No, our trackers and planners are not optimised for use on Microsoft Excel. Some formulas and functionalities may not work correctly. We recommend using them exclusively on Google Sheets to ensure an optimal experience and proper functioning of all features.

After completing your purchase, you will receive a link by email to access your tracker/planner directly on Google Sheets. You will be able to start using it immediately.

As this is a downloadable digital product, we do not offer a refund option. Please contact us prior to purchase if you have any questions or clarifications so that we can make sure the product meets your needs.

To edit the spreadsheet, you need to create a copy in your Google Drive. Here are the steps to do this:

Open the spreadsheet using the link provided in the PDF you received with your purchase.
Once the spreadsheet is open, go to the ‘File’ menu in the top left corner of the screen.
In the drop-down menu, select ‘Create a copy’.
Once saved, this copy will be fully editable and customisable.

When you click the spreadsheet link on the PDF, you will be prompted to make a copy of the spreadsheet. If you clicked the “make a copy” button but were not taken to the spreadsheet, you may be facing one of the following issues:

Storage Limitations:

If your Google Drive storage is full or nearing its capacity, it can hinder the process. To check if this might be the case, please follow these steps:

Sign in to your Google account and go to your Google Drive.
Check the amount of available storage space.
If your storage is full or nearly full, you will need to free up space.

Our products are compatible with all devices as long as the Google Sheets application, available for iOS and Android devices, is downloaded.

If you have made a purchase and later decide to access the spreadsheet with a different e-mail address, don't worry. You can open and use it with any Google account.
Here are the steps to access the spreadsheet with your preferred Google account:

Access sheets.google.com in your web browser.
Log in with the Google account you want to use to access the spreadsheet.
Open the PDF you received with your purchase and click on the link to the spreadsheet.
Once the link is open, click on ‘make a copy’.
The copy will be associated with the chosen Google account and will be fully editable.

When you click on the spreadsheet link in the PDF, you are prompted to create a copy of the spreadsheet. If you are not prompted to create a copy of the spreadsheet after clicking on the spreadsheet link, one of the following problems may have occurred:

Google Account:

To access the links, you must have a Google account, as Google Sheets is a Google service. Make sure you are logged into a Google account before clicking on the links.

Network problems:

Sometimes network problems can prevent links from loading correctly. Make sure you have a stable Internet connection.

If you have tried the above suggestions and are still experiencing difficulties, please contact us for further assistance.

If you have unintentionally changed the formulas in your spreadsheet, causing malfunctions or error codes, Google Sheets offers a convenient solution to revert to a previous version. This can also be done after closing the browser tab. Here's how to do it:

Open your spreadsheet in Google Sheets.
Click on ‘File’ in the top toolbar.
From the drop-down menu, select ‘Version History’, then choose ‘View Version History’.
A list of previous versions of the spreadsheet will be displayed, organised by date and time.
Browse through these versions to find one in which the spreadsheet works as expected.
Once you have found the correct version, click on it to preview it. If it is the right one, you can restore it by clicking on ‘Restore this version’.